Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Naturally Herbal Ltd, ("we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.naturallyherbal.co.nz ("the website").

They are effective from 01 March 2020 and will replace all earlier Naturally Herbal Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

Naturally Herbal LimitedĀ® and Naturally HerbalĀ® are registered trademarks.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised Terms and Conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

Availability and Supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and Delivery Charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

New Zealand Orders
Naturally Herbal only delivers to New Zealand street addresses. PO Box addresses will not be accepted and you will be contacted for an alternative address.

International Orders
Not accepted due to Covid-19.

The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket. There is an additional charge for Rural Delivery.

If your order is very large (including the 5 Litres or more of Castile Soap), a special delivery cost may be added. In this case we will contact you to discuss the charges and options. Please note that delivery to Waiheke Island and Stewart Island are likely to incur additional charges.


All prices are in New Zealand Dollars, include GST, and are exclusive of delivery charges.

All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment Options

Visa, MasterCard via Stripe.

Credit Card Security
All payments are processed via Stripe's secure payments systems to ensure high levels of payment security and are subject to Stripe's terms and conditions. Click here to for Stripe's terms.


Your order will be processed within 3 working days of being placed and payment being received. Stock or shipping problems incurring delays, you will be contacted and notified of such.

All products shipped from Naturally Herbal comply with Covid-19 Alert Level criteria and are packaged in compostable bags and reused packaging materials where appropriate.

Free Shipping
Orders over $75.00 get Free Shipping within New Zealand only.

All our packages are sent Track and Trace. At the time of dispatch we will email you tracking details of your order. It is the responsibility of the courier company handling that package to ensure it's safe arrival.

Any issues with this, first use the tracking number contact the courier company. Failing that, email us at info@naturallyherbal.co.nz and we'll do our best to resolve the situation.

New Zealand orders delivered by couriers will not be left at your house unless you are home. A card for call will be left. Naturally Herbal will not replace any missing orders that have been left outside on request.

Delivery times
Please use the tracking number to trace your delivery.

Liability Limitation

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

Privacy Policy and Confidentiality Statement

Your privacy is very important to us and we will always respect and protect your information. Naturally Herbal takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared. Our website allows you to browse without identifying yourself or revealing any personal details. Once you choose to provide us with any information by which you can be identified, it will only be use din accordance with this Privacy Statement.

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

Why we collect information
We collect information for several reasons, including:
  • internal record keeping
  • to analyse the use of the Naturally Herbal website
  • to improve our products or services
  • to send promotional emails about new products, special offers and services.
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

When we collect information
if you are subscribing to our newsletter database

What information we collect
The personal information we collect is in most cases supplied by you when you place an order, subscribe to our newsletter or provide feedback to us.
  • Name
  • Email address (when you register to receive our monthly newsletter)
We do not share your information with any other party.

In line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and if appropriate updated when necessary.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our website. Where you choose not to enable cookies from our Website, some functionality of this Website may not be available to you.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

Naturopathic Consultations
Additional Privacy Statement to comply with Health and Disability Commission

The information collected is for the following purposes:
  • to maintain Naturally Herbal business records and contact purposes, for any purpose required or permitted by law,
  • to notify you of updates and offers, to share useful content
  • to help Naturally Herbal maintain customer satisfaction.
Naturally Herbal (Naturally So - Naturopathic Consulting) will use all reasonable means to protect confidentiality of your personal data for the required 7 years legal obligations on commencement of service provision. All personal information in both paper and electronic files is securely stored and only accessed when necessary.

Right To Use Site And IP Rights

All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Naturally Herbal Limited (or the relevant content supplier). Naturally Herbal Limited is the exclusive owner of all rights in the compilation, design and layout of this site.

Naturally Herbal is a Registered Trademark of Naturally Herbal Limited.

You may not use this site, or the content on it, for any other purpose or in any other way without Naturally Herbal's prior written consent.

Content On This SIte and Third Party Materials

While Naturally Herbal has tried to ensure the information on this site is current, accurate and complete, you must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Clarification or additional information can be obtained from Naturally Herbal either by phone on +64 274 437225 or by info@naturallyherbal.co.nz.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.naturallyherbal.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

Contact Us

Naturally Herbal Limited


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